Update - We are continuing to investigate this issue.
Feb 26, 2024 - 15:36 SAST
Update - A solution has not yet been found. Our team is continuing to work diligently to resolve this matter.

We understand the impact that these issues have on our clients, and we sincerely apologise for the inconvenience caused.

Thank you for your understanding and patience during this time.

Feb 23, 2024 - 12:42 SAST
Investigating - We are currently experiencing some network performance issues that may be impacting customer’s internet service in the Fourways area.

Our team is busy investigating and we will provide an update as soon as we identify the root cause.

The degraded service may result in customers experiencing slower speeds, intermittent connectivity, or difficulties accessing certain online services. We apologise for any inconveniences this may cause.

We are working diligently to rectify the situation as quickly as possible. We appreciate your patience and understanding during this time.

Feb 20, 2024 - 15:00 SAST

About This Site

Welcome to Celerity's status page! Here you can get real-time updates about the status of our network performance and any ongoing outages or maintenance.

One-On-Heather Operational
90 days ago
99.01 % uptime
Today
50-on-Lever Operational
90 days ago
98.98 % uptime
Today
92-on-New Operational
90 days ago
98.25 % uptime
Today
Cedar Acres Estate Degraded Performance
90 days ago
99.42 % uptime
Today
Palm View Degraded Performance
90 days ago
99.27 % uptime
Today
The Heights Operational
90 days ago
95.67 % uptime
Today
Tribeca Hill Degraded Performance
90 days ago
100.0 % uptime
Today
Villa Baroque Operational
90 days ago
98.77 % uptime
Today
Villa La Seute Operational
90 days ago
98.61 % uptime
Today
Walford Estate Operational
90 days ago
98.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
Resolved - This incident has been resolved.
Apr 21, 10:43 SAST
Investigating - Good day,

We are currently investigating an issue at 50 on Lever. One switch is down affecting users connected to that switch. We will update on the situation as soon as we figure out the cause.

Kind regards

Celerity Team

Apr 21, 08:56 SAST
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
Resolved - This incident has been resolved.
Apr 14, 00:28 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 11:10 SAST
Update - Dear valued client,

Some services have been restored and we are still working on restoring full functionality. During this time, you might experience service interruptions.

Once again, we apologise for the inconvenience and thank you for your patience during this time.

Regards

Celerity Team

Apr 12, 07:15 SAST
Update - Dear valued clients,

We regret to inform you that our fibre service is currently experiencing disruptions due to unforeseen circumstances. Upon further investigation, it has come to our attention that we have multiple fibre breaks at different points of our network.

Our technical team is working diligently to rectify the issue and restore services as soon as possible. In the meantime, we appreciate your patience and understanding as we work to resolve this issue.

We sincerely apologize for any inconvenience this may cause and assure you that we are doing everything in our power to ensure a speedy resolution.

Thank you for your continued support.

Celerity Team

Apr 11, 15:50 SAST
Update - Dear valued clients,

DFA Technicians will be on site at 14:00 today.

We apologise for the inconvenience caused during this time.

Kind Regards

Celerity Team

Apr 11, 08:52 SAST
Update - Dear valued clients,

We would like to inform you that our upstream provider (DFA) will be attending to the break tomorrow due to high call volumes and availability of technicians.

We do apologise for the inconvenience caused in this regard.

Kind Regards

Apr 10, 16:12 SAST
Update - We apologize for the ongoing outage and want to assure you that our upstream provider is actively working on fixing the issue. We understand the inconvenience this may be causing and appreciate your patience. We will continue to provide updates as soon as we have more information. Thank you for your understanding.
Apr 10, 09:22 SAST
Update - We are continuing to work on a fix for this issue.
Apr 9, 15:18 SAST
Identified - There is a fibre break and a ticket has been logged with DFA.
Apr 9, 10:38 SAST
Apr 13, 2024

No incidents reported.

Apr 12, 2024
Apr 11, 2024
Apr 10, 2024