Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 2024 - 14:02 SAST
Update - Good day,
Please note technicians are on route to site for re-investigation ETA 13:00.
Thank you
Dec 12, 2024 - 12:26 SAST
Investigating - Good day,
Please note the link went down again at Tribeca Hills we have re-opened the incident we logged with the Upstream provider.
Thank you
Dec 12, 2024 - 10:50 SAST
Monitoring - Good day,
Please note the link has been restored and it's working. We will keep incident open till COB for monitoring.
Thank you
Dec 11, 2024 - 10:54 SAST
Update - Good day,
Our upstream provider has informed us that their team is en route to test the link again. The estimated time of arrival (ETA) is 11:00 AM.
We will provide further updates once we receive more information.
Thank you for your understanding.
Dec 11, 2024 - 09:51 SAST
Update - Good day,
Our upstream provider has informed us that their team is en route to test the link again. The estimated time of arrival (ETA) is 11:00 AM.
We will provide further updates once we receive more information.
Thank you for your understanding.
Thank you
Dec 11, 2024 - 09:50 SAST
Update - Good evening,
Please note our Upstream provider advised that they are completed with the repairs however the link still remains down, we have re-escalated the issue for them to further investigate.
Thank you
Dec 10, 2024 - 21:45 SAST
Update - Good day,
The upstream provider has shared the following update: Repairs are currently underway, and the estimated time of resolution (ETR) is 18:30.
Thank you for your understanding.
Dec 10, 2024 - 16:03 SAST
Update - Good day,
We are still awaiting further feedback from the upstream provider regarding the issue. Rest assured, we will share any updates as soon as they are received.
Thank you for your patience and understanding.
Dec 10, 2024 - 15:02 SAST
Update - Good day,
Our upstream provider has informed us that the link has been damaged by third-party construction work. Their civil team is required to carry out the necessary repairs.
We will provide updates as soon as we receive further information from the upstream provider.
Thank you for your patience and understanding.
Dec 10, 2024 - 12:57 SAST
Identified - Good day,
Please note Upstream provider has just advised that the link is affected by Fibre Break at one of the Manholes near Tribeca.
Please note technicians are busy with the repairs.
Thank you
Dec 10, 2024 - 12:00 SAST
Investigating - Good Morning,
Please note our link at Tribeca Hills is currently down, we have escalated the issue to our upstream provider to investigate further.
Thank you
Dec 10, 2024 - 10:14 SAST