One-On-Heather Outage

Incident Report for Network Status Page

Resolved

Good day,

Please note link has been up and stable for the past two days now, we are resolving this incident.

Thank you

Posted Jul 28, 2024 - 17:20 SAST

Update

We are continuing to monitor for any further issues.

Posted Jul 26, 2024 - 07:24 SAST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 25, 2024 - 19:29 SAST

Update

Good day,

Please be advised the DFA technicians are at One-On-Heather busy working on the issue.

Posted Jul 25, 2024 - 18:48 SAST

Update

We are continuing to work on a fix for this issue.

Posted Jul 25, 2024 - 01:23 SAST

Update

Update as per DFA:

DFA tech preparing splicing at the affected manholes

Posted Jul 24, 2024 - 17:21 SAST

Identified

Please find below update from DFA:

"teams pulling cable to make strate joints etr 18:00"

Posted Jul 24, 2024 - 14:12 SAST

Monitoring

Please ignore the bellow update, link is still down and technicians are onsite busy with the repairs

Posted Jul 24, 2024 - 08:30 SAST

Update

Link is still down, and DFA is busy with the repairs

Posted Jul 24, 2024 - 08:30 SAST

Update

Please see feedback from DFA: 1 x 144F cable was vandalised on Alexander Avenue, Randjespark Ext 38 ETR 12Hours

Posted Jul 24, 2024 - 07:47 SAST

Update

Good Morning,

Please note repairs are still underway. DFA is going to site for the cable break

Posted Jul 24, 2024 - 06:41 SAST

Update

The floating team is onsite, busy tracing out damaged cable

Posted Jul 23, 2024 - 21:19 SAST

Identified

please note we have a cable break more updates to follow.

Posted Jul 23, 2024 - 20:10 SAST

Investigating

Good day,

Please note we are currently experiencing network failure at One-On-Heather, we logged a ticket with DFA for further investigations.

Thank you

Posted Jul 23, 2024 - 15:02 SAST

This incident affected: One-On-Heather.