Walford Estate Link Failure

Incident Report for Network Status Page

Resolved

Dear Client,

Please note we have been closely monitoring the link which has been stable ever since the restoration.

We will therefore resolve this ticket.

Thank you for your patience and understanding.

Regards,
Celerity Networks Team

Posted Aug 11, 2026 - 13:36 SAST

Monitoring

Dear Client,

Please note the repairs have been completed.

All the affected sites have been restored. Kindly reboot your devices if the internet does not restore.

For any further inquiries, do not hesitate to reach out to us.

We are actively monitoring the links.

Thank you for your patience and understanding.

Regards,
Celerity Networks Team

Posted Aug 03, 2026 - 11:25 SAST

Identified

Dear Client,

Please note the upstream provider technicians are onsite for repairs.

We will provide further updates in due course.

Thank you for your patience.

Regards,
Celerity Networks Team

Posted Aug 03, 2026 - 09:22 SAST

Update

Dear Client,

Please note other sites have been affected due to the major Midrand cable break repair works.

Namely:
Villa Baroque
Villa La Seule
The Heights
One On Heather

We have escalated to the upstream provider DFA.

We apologize for the inconvenience this has caused.

Thank you for your patience while we work on resolving the issues.

Regards,
Celerity Networks Team

Posted Aug 03, 2026 - 06:26 SAST

Monitoring

Dear Client,

Please note the link has been restored.

Kindly reboot your devices if the internet connection does not restore automatically.

Do not hesitate to reach out to us for any further queries.

Thank you for your patience and understanding.

Regards,
Celerity Team

Posted Aug 02, 2026 - 20:24 SAST

Update

Dear Client,

Please note the latest feedback from the upstream provider :

The team has placed new joints on the route and are now busy diverting the links one by one.

The shared ETR is 22:00.

Thank you for your patience.

Regards,
Celerity Team

Posted Aug 02, 2026 - 16:57 SAST

Update

Dear Client,

Please note the latest feedback from the upstream provider :

They have confirmed the major cable break impacted our route.
The team onsite has floated the new cable, and are preparing to splice the fiber.

We profusely apologize for the inconvenience caused.

Thank you for your patience.

Regards,
Celerity Team

Posted Aug 02, 2026 - 13:17 SAST

Update

Dear Client,

Please note the latest feedback from the upstream provider :

The link might be affected by a broader cable break in Midrand. There is a team currently working on the repairs for the broader cable break.

They are also investigating if it is linked to our cables running on the same route, and will provide further updates.

Thank you for your patience.

Regards,
Celerity Team

Posted Aug 02, 2026 - 08:27 SAST

Identified

Dear Client,

Please note that the technicians have identified a break on both fibers for the link onsite.

The issue has been escalated to the upstream provider DFA for repairs.

Regards,
Celerity Team

Posted Aug 01, 2026 - 20:28 SAST

Update

We are continuing to investigate this issue.

Posted Aug 01, 2026 - 19:11 SAST

Investigating

Good evening,

Please note we are experiencing a link failure for Walford Estate.

Investigations are underway, and we will provide updates on findings shortly.

We apologize for the inconvenience caused.

Regards,
Celerity Team

Posted Aug 01, 2026 - 19:11 SAST

This incident affected: One-On-Heather, The Heights, Villa Baroque, Villa La Seute, and Walford Estate.